Privacy Policy

LBA Construction Group — Property Care service

Last updated: August 2026

LBA Construction Group Pty Ltd (“LBA”, “we”, “us”) builds and cares for homes. This policy explains, in plain English, how we handle personal information in our Property Care service — the maintenance program, the client portal, and the messages we send about your property. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

• Contact details — your name, email address and phone number.
• Property details — the address of your home and information about its construction, systems, fixtures and appliances (including warranty and permit details).
• Service history — inspections, checklists, defects, reports, recommended works and approvals relating to your property.
• Photos of the property — taken by our team during services to document condition and works, including interior photos.
• Message logs — a record of the SMS and email we send you and your replies, so there is a clear history of what was arranged.

Why we collect it

• To deliver your maintenance program — scheduling services, confirming access, carrying out inspections, and reporting back to you.
• To meet safety and statutory obligations — for example smoke alarm checks, pool barrier compliance, and records we must keep under building and warranty law.
• To prepare quotes and carry out additional works that you ask us for.

We only send marketing messages if you have opted in, and every marketing message identifies us and lets you opt out (Spam Act 2003).

How we store and protect it

• All data is encrypted in transit (HTTPS).
• Property photos are held in access-controlled storage — they are only viewable by our team and by the client whose property they belong to, never publicly.
• GPS location metadata is stripped from photos when they are uploaded.
• Access to client records is limited to LBA team members who need it to deliver the service, behind individual logins.
• We host data with reputable providers and prefer Australian-region hosting for client data.

Who we share it with

We share only what is needed with the licensed trades we engage to service your property — typically the address, access arrangements, and the scope of the work. We do not sell personal information, and we do not share it with anyone for their own marketing.

How long we keep it

We keep records for as long as the service relationship continues, and afterwards for the statutory warranty and building-record periods that apply to your home (structural warranty periods in Victoria run for up to 10 years). After that, we delete personal information on request.

Access and correction

You can ask for a copy of the personal information we hold about you or ask us to correct it at any time. Contact us at care@lbaconstruction.com.au or on (03) 8534 0000.

Complaints

If you have a concern about how we have handled your information, please contact us first — we will respond promptly. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Data breaches

If a data breach occurs that is likely to result in serious harm, we will notify affected clients and the OAIC in line with the Notifiable Data Breaches scheme.